FAQ
Welcome to our FAQ page! Here, you'll find answers to common questions about our products, shipping, returns, and more. If you don’t see the answer you’re looking for, please don’t hesitate to reach out to us directly.
1. What types of products do you offer?
We offer a variety of handcrafted self-care and wellness products, including body care, hair care, and aromatherapy items, as well as digital and physical planners, budget binders, and apparel. Our primary focus is to promote self-love and mindfulness through high-quality, thoughtfully crafted items.
2. Are your products made with natural ingredients?
Yes! We pride ourselves on using natural ingredients, with many products handcrafted in Grenada to highlight the island's naturally available resources. Our products are free from harsh chemicals and are designed with your well-being in mind.
3. How do I place an order?
You can browse our website to find the products you love, add them to your cart, and proceed to checkout. Once your order is confirmed, you'll receive an email notification with your order details. If you have any issues during checkout, feel free to contact us!
4. What are your customization options?
For certain products like our planners and budget binders, we offer customization options. You can choose labels or categories for envelopes in our budget binders, and we have options for planner customizations as well. For more details on customization, visit the product page or contact us directly.
5. What is your processing time?
Our standard processing time is 3-5 business days. For custom orders or large quantities, processing may take a bit longer, and we will keep you informed every step of the way. We display our current processing time on the homepage for your convenience.
6. Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs will be calculated at checkout based on your location. Please note that delivery times may vary depending on your country’s customs and postal service.
7. How do I know if my order has been shipped?
Once your order has been processed and shipped, we will send you a confirmation email with tracking information. You can use this information to follow your package until it arrives at your doorstep.
8. What is your return policy?
We want you to be satisfied with your purchase! However, please note the following return rules:
Customized Items: Customized items are final sale and cannot be returned or refunded.
Skin Care Products: Skin care products can only be returned if the seal has not been broken or tampered with.
Return Shipping: Customers are responsible for return shipping costs, and we recommend using a trackable shipping method for your return.
For more details, please see our Return and Refund Policy.
9. Can I request a refund?
Yes, refunds are available for eligible items. Customized products and opened skin care items are non-refundable. Once we receive and inspect your returned item, we will process your refund if it meets the return criteria. For additional information, please see our Return and Refund Policy.
10. How can I download my digital files?
If you’ve purchased a digital product, you’ll receive a download link via email once your payment is confirmed. For debit/credit card or PayPal purchases, digital files are available immediately. For cash-on-delivery (COD) payments, access to digital files will be provided once payment is received.
11. What if a digital product gets updated?
If a digital product you purchased is updated, we’ll notify you via email with instructions on how to download the new version at no additional cost.
12. How can I leave a review?
We value your feedback! If you've purchased one of our products, you can leave a review on the product page. Additionally, we encourage you to share your experiences on our social media platforms. Reviews help others make informed decisions and allow us to improve our offerings.
13. Can I see behind-the-scenes content?
Yes! We love sharing the story behind our products. Follow us on our social media platforms for behind-the-scenes posts, product-making videos, and sneak peeks of new items.
14. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and cash-on-delivery for certain orders. Please note that for cash-on-delivery orders, full payment is required before starting any custom orders.
15. How can I contact you if I have more questions?
You can reach us through our Contact Us form on the website, or feel free to send us a message on social media. We’re here to help and will respond to your inquiries as soon as possible.
Thank you for visiting our FAQ page! If there’s anything else you’d like to know, please don’t hesitate to reach out. We’re excited to be a part of your self-love journey and look forward to providing you with high-quality, meaningful products.
1. What types of products do you offer?
We offer a variety of handcrafted self-care and wellness products, including body care, hair care, and aromatherapy items, as well as digital and physical planners, budget binders, and apparel. Our primary focus is to promote self-love and mindfulness through high-quality, thoughtfully crafted items.
2. Are your products made with natural ingredients?
Yes! We pride ourselves on using natural ingredients, with many products handcrafted in Grenada to highlight the island's naturally available resources. Our products are free from harsh chemicals and are designed with your well-being in mind.
3. How do I place an order?
You can browse our website to find the products you love, add them to your cart, and proceed to checkout. Once your order is confirmed, you'll receive an email notification with your order details. If you have any issues during checkout, feel free to contact us!
4. What are your customization options?
For certain products like our planners and budget binders, we offer customization options. You can choose labels or categories for envelopes in our budget binders, and we have options for planner customizations as well. For more details on customization, visit the product page or contact us directly.
5. What is your processing time?
Our standard processing time is 3-5 business days. For custom orders or large quantities, processing may take a bit longer, and we will keep you informed every step of the way. We display our current processing time on the homepage for your convenience.
6. Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs will be calculated at checkout based on your location. Please note that delivery times may vary depending on your country’s customs and postal service.
7. How do I know if my order has been shipped?
Once your order has been processed and shipped, we will send you a confirmation email with tracking information. You can use this information to follow your package until it arrives at your doorstep.
8. What is your return policy?
We want you to be satisfied with your purchase! However, please note the following return rules:
Customized Items: Customized items are final sale and cannot be returned or refunded.
Skin Care Products: Skin care products can only be returned if the seal has not been broken or tampered with.
Return Shipping: Customers are responsible for return shipping costs, and we recommend using a trackable shipping method for your return.
For more details, please see our Return and Refund Policy.
9. Can I request a refund?
Yes, refunds are available for eligible items. Customized products and opened skin care items are non-refundable. Once we receive and inspect your returned item, we will process your refund if it meets the return criteria. For additional information, please see our Return and Refund Policy.
10. How can I download my digital files?
If you’ve purchased a digital product, you’ll receive a download link via email once your payment is confirmed. For debit/credit card or PayPal purchases, digital files are available immediately. For cash-on-delivery (COD) payments, access to digital files will be provided once payment is received.
11. What if a digital product gets updated?
If a digital product you purchased is updated, we’ll notify you via email with instructions on how to download the new version at no additional cost.
12. How can I leave a review?
We value your feedback! If you've purchased one of our products, you can leave a review on the product page. Additionally, we encourage you to share your experiences on our social media platforms. Reviews help others make informed decisions and allow us to improve our offerings.
13. Can I see behind-the-scenes content?
Yes! We love sharing the story behind our products. Follow us on our social media platforms for behind-the-scenes posts, product-making videos, and sneak peeks of new items.
14. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and cash-on-delivery for certain orders. Please note that for cash-on-delivery orders, full payment is required before starting any custom orders.
15. How can I contact you if I have more questions?
You can reach us through our Contact Us form on the website, or feel free to send us a message on social media. We’re here to help and will respond to your inquiries as soon as possible.
Thank you for visiting our FAQ page! If there’s anything else you’d like to know, please don’t hesitate to reach out. We’re excited to be a part of your self-love journey and look forward to providing you with high-quality, meaningful products.